Effective: 9 September 2026
We ship only to countries and addresses available at checkout. Processing normally takes 1–2 business days and delivery normally takes 2–5 business days after dispatch. Remote or international deliveries can take longer. Shipping charges and free-shipping eligibility are shown before payment; product-specific information takes priority.
Before dispatch, request cancellation in My Page or at help@buycott.kr. After dispatch, the return process applies. Approved cancellations are refunded to the original payment method.
Within 7 days of delivery, send the order number, reason, and photos where needed, then wait for approval before shipping. Change-of-mind returns must be unused, undamaged, and resalable; the customer pays return shipping. Buycott pays reasonable return shipping for defects, damage, or incorrect items.
Opened or used goods that have lost value, customer-damaged goods, custom goods, and hygiene or food products that cannot be resold may not be returned for change of mind. Mandatory rights for defective or incorrect goods remain unaffected.
Subject to stock, we exchange for the same product. Defective or incorrect goods are exchanged without charge. Customer-requested colour or size exchanges may incur round-trip shipping. If out of stock, we provide a full refund.
We approve refunds within 2–3 business days after inspection. Card refunds go to the original payment method and can take 5–10 business days to appear. Used shopping points are restored to the account when the refund is confirmed.
Cancel at any time through My Page or support. If requested before the next billing date, recurring billing stops from the next cycle; we confirm requests within 2 business days. We do not prorate a started billing period. A full refund may be requested within 7 days of payment if no member discount or points were used. For Plus, any recoverable issued points must be returned before refund review.
Send all requests to help@buycott.kr. Members may also use My Page → Inquiries.